The Four Step Framework
The Holistic Administrative Audit
A deep dive into every aspect of your administrative process.
The process follows a three-prong approach based on the life cycles of staff, vendors and customers/clients. Every aspect of administration is assessed:
- Recruiting & Marketing
- Onboarding
- Documentation
- Intellectual Property
- Processes
- Software
- Time Management
- CSR and Reputation
- and much more
Recommendations
After the full audit, recommendations and strategies are presented to key leadership and I guide the team through drafting a Change Management Plan of Action.
This is followed by a meeting with the entire staff to build excitement and buy-in at every level of the business.
High-touch Change Process
I hold your hand through the entire process.
Direct access to me via phone and email. Regular meetings with you, your leadership and your team.
Thorough coaching and training for everyone, every step of the way.
I will never tell you what you "should" do and then walk away.
I am there for you from audit to review.
The Review
The review process starts on Day One of the change program so that we can assess and pivot as needed.
A final review is conducted with leadership at the completion of the project and options for ongoing support may be offered.